Mitsubishi Fuso Announces FusoFirst – the Product Support Program
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Logan Township, NJ — Mitsubishi Fuso Truck of America, Inc. (MFTA) has announced the creation of its new, comprehensive FusoFirst product support program, aimed at providing full-service customer support for owners and operators of Mitsubishi Fuso medium-duty trucks.
The program encompasses many aspects, including 24/7 Roadside Assistance, dedicated website and mobile app, ongoing operator training, availability to nationwide FUSO Service and Parts Dealerships, and ongoing training of dealership technicians.
Most beneficial for the FUSO driver is the assurance of the Roadside Assistance program. It provides 24/7 towing, tire service, jump-starting, lockout service and fuel/DEF fluid replenishment—all available free of charge within the United States and Canada, for any FUSO Canter FE or FG Series work truck still within its three-year/unlimited-mileage, bumper-to-bumper warranty period.
In addition to roadside assistance, the FusoFirst program includes a mobile-friendly troubleshooting web app drivers can access via their smartphone or tablet anywhere they have Internet access. Content includes a dealer locator, a link to the Roadside Assistance number, a vehicle support wizard that will walk the driver step-by-step through a number of symptom-specific troubleshooting scenarios, as well as driver assistance videos and downloadable vehicle technical information.
According to Jecka Glasman, MFTA's president and CEO, "We recognize that driver education and continually improving customer service are keys to a strong future. Our new FusoFirst program is designed to signnal our commitment to our customers in a tangible way."
Method of distribution
Each current FUSO truck owner will receive a special FusoFirst kickoff kit that provides detailed information about the program. We are mailing these kits to current owners with trucks still under warranty. New truck owners will receive the special welcome kit at the time of delivery.
About Mitsubishi Fuso
Headquartered in Logan Township, NJ, Mitsubishi Fuso Truck of America, Inc. (MFTA) is a subsidiary of Mitsubishi Fuso Truck of America, Kawasaki, Japan, an integral part of the Daimler Trucks Division of Daimler AG. With a heritage of 30 years in North America, MFTA is focused on delivering trucks with the lowest cost-of-ownership in their class. Its Class 3-5 diesel-powered, medium-duty cabover trucks are available through more than 200 dealer locations throughout the United States, Canada, Puerto Rico and Guam. More than 100,000 Mitsubishi Fuso standard, 4-wheel-drive and crew cab trucks have been sold in North America to fulfill the transportation needs of a wide variety of businesses and industries, including beverage, catering, refrigerated and dry cargo delivery fleets, vehicle recovery, towing, pest control, plumbing, light construction and landscaping. For more information, visit www.mitfuso.com, follow FusoTruck on Twitter, or like FusoTruck on Facebook.
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For more information:
Bryan C. Allen
Marketing Manager
Mitsubishi Fuso Truck of America, Inc.
856-467-3965
MFTA_Marketing@daimler.com
